Through the last twelve months it’s been a series of things. One of the things has been regular updates via email with very useful information, very timely, usually within 24-48hrs of a big update happening which meant that we were able to effectively read through in more liegemen’s terms what these changes actually meant for us.
The online support webinars that we attended as well during the early part of the pandemic were, really, really good to interact with our accountants. Allowing us to get support and their views on what was going on with the wider economy, and in regard to the other partners that they work with.